Refund Policy

No Refunds Policy

All sales are final. Napkin does not offer refunds for any of our services.

Policy Overview

At Napkin, we are committed to delivering high-quality viral content marketing services. Due to the nature of our custom content creation and marketing campaigns, all purchases are final and non-refundable.

Why No Refunds?

  • Custom Content Creation: Each campaign is uniquely crafted for your startup, involving significant time and resources from our team of creators, scriptwriters, and campaign managers.
  • Immediate Value Delivery: Our services begin immediately upon purchase, with our team starting work on your campaign right away.
  • Resource Allocation: We allocate dedicated US-based creators and production resources specifically for your project from day one.
  • Platform Investments: We invest in platform-specific strategies and content distribution across Reddit, TikTok, Instagram, and YouTube on your behalf.

What We Guarantee Instead

  • Professional, high-quality content creation
  • Dedicated account management and support
  • Transparent reporting and campaign analytics
  • Continuous optimization and iteration of your campaigns
  • Direct communication with your assigned team

Questions or Concerns?

We understand that investing in marketing services is a significant decision. If you have any questions about our services or need clarification about what's included in your package, please reach out to us before making a purchase.

Our team is committed to ensuring you understand exactly what you're getting and how we'll help grow your startup through viral content marketing.

Contact Information

If you have questions about this refund policy or our services, please contact us through our website or reach out to our support team. We're here to help ensure you have all the information you need to make an informed decision.

This refund policy is effective as of the date of your purchase and applies to all Napkin services. By purchasing our services, you acknowledge that you have read, understood, and agree to this no-refund policy.

Last updated: July 25, 2025